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No tool available online is without its own issues and Microsoft Teams is no exception. The collaboration tool has garnered a lot of audience amid the COVID-19 pandemic and with such extensive usage, comes some issues that could hamper your daily work routine. Today, we’re looking at one such issue inside Microsoft Teams and providing a way to fix it yourself.
What’s the ‘Status Unknown’ issue inside Microsoft Teams
The issue revolves around the presence status inside a user’s profile which indicates the member’s current availability and status to other members of the group or organization. Ideally, anyone in your organization will be able to see whether you’re online or not, in real-time.
Related: How to download and set up Microsoft Teams for free
A large number of users are now reporting that the Teams app now shows other users in an organization as ‘Status unknown’, even when those users are logged in and online. The problem persists even when users are actively engaged in a conversation.
Wonderful, another @MicrosoftTeams failure, as if it wasn’t shitty enough already… no status messages for any team member. 😡😡😡
— Eduardo Reyes (@EduardoReyesT) May 5, 2023
Although users receive messages and calls in all presence states (barring Do not Disturb), the fact that their availability is unknown to others, meaning you cannot know for sure whether they’re online for work, unless you’re conversing with them. The problem appears to have originated in large numbers earlier last month and currently remains unsolved as is evident from this Teams UserVoice.
Related: How to get Microsoft Teams background
How can you fix it
At the moment, the only way to fix the ‘Status Unknown’ issue on Microsoft Teams is to change the Coexistence mode for your organization from ‘Islands’ to ‘Teams only’.
Note: In order to change this setting, you need to be the administrator for your organization on Microsoft Teams. In case, you’re not a Teams admin, you can request the admin to make the following changes to the organization to get user presence to work.
Related: How to pop out a chat on Microsoft Teams
You can do so by following the steps below:
Step 1: Open Microsoft Teams admin center on your browser and sign in to your account.
Step 3: Inside the Teams upgrade page, open the drop-down menu adjacent to ‘Coexistence mode’ and select the ‘Teams only’ option.
Once you select this option, all users in your organization will be restricted to use only Teams for communication and collaboration.
Related: How to mute all in Microsoft Teams
What else can you do
In case your organization doesn’t favor switching to ‘Teams only’ mode, your only option is to wait for Microsoft to fix the issue. In response to a tweet, the company confirmed that the ‘Status Unknown’ issue is a “known problem” and its development team is currently working towards a fix.
Hi Mike, thanks for reaching out. This is a known problem and the development team is working on a fix.
We appreciate your patience.
— Microsoft Teams (@MicrosoftTeams) May 5, 2023
To get this solved as quickly as possible, you can vote for a fix inside this UserVoice by registering your email address. When you do, you will be notified about the status of the solution when there is one.
You're reading How To Fix Microsoft Teams ‘Status Unknown’ Issue
Microsoft Teams, a collaborative workspace, is a business communication platform within Microsoft 365. It has recently become an important tool by enabling smooth workplace conversations and document sharing remotely.
Being a handy tool, Microsoft Teams may sometimes run into issues preventing users from availing of the platform benefits. One of the common issues faced by users is when Microsoft Teams randomly crashes or freezes. In this guide, we provide you with quick fixes for the same.Microsoft Teams crashing or freezing during meetings
Here are a few methods to resolve Teams crash or freeze issues.:
Identify Teams service status
Clear Teams cache
Clear Windows credentials
Try accessing Teams from other devices/applications
Repair, Reset or Reinstall Microsoft Teams
Let us look at each of these methods in more detail.Microsoft Teams keeps hanging up, crashing or stopping 1] Identify Teams service status
If Microsoft services are down for maintenance, your application may freeze, crash, or refuse to open. In such cases, you may check the service status in the admin panel of your Office 365 account.
Start Office 365 admin center.
Check Service Health. You will see the service status and measures that are taken to solve the issue.
Please note that to check the service status, you will require admin access. In case you do not have access, you will have to contact the admin.
To be updated with all service status, you can also follow Microsoft Office 365 Status handle on Twitter.
Service-related issues will be solved automatically in a few hours or a day.2] Clear Teams cache
The freeze and crash issues can also be resolved by clearing Microsoft Teams cache.
Shut Down Microsoft Teams.
Launch Task Manager and check the Teams related services running in the task manager. End all services and processes.
Press Windows + R to open the Run window.
Type %appdata% and press Enter.
Go to C:UsersUserNameAppDataRoamingMicrosoftTeams.
Delete only the files within the following folders: tmp folder, blob_storage, cache, GPUcache, databases, and local storage.
In the IndexedDB folder, only delete the .db file.
Close Microsoft Teams and then restart your computer.3] Clear Windows credentials
Clearing the Teams’ account details from the credential manager may also fix the crash or freeze issue.
Check that your Microsoft Teams app is closed.
Press Windows + R to open the Run window.
Go to User Accounts in the Control Panel.
Go to Credential Manager.
Select the Windows Credentials
Expand the Microsoft Office Teams section and select Remove.
Close the Control Panel and restart Microsoft Teams.
Check if the crash issue is resolved.
Read: Microsoft Teams not opening or launching on PC4] Try accessing Teams from other devices/applications
If the Teams desktop application is not working, then try accessing it from other devices.
Go to Microsoft Teams web app.
Login with your account credentials.
Please note that the web app is similar to the desktop app, and you will receive almost the same functionality.
You can also install the Teams app from the App Store for iOS and the PlayStore for Android.
In case your work is not dependent on the desktop app, use the mobile app till the issue is resolved.
Fix: Outlook connectivity issues on Windows 115] Repair, Reset or Reinstall Microsoft Teams
If that does not help, you may Uninstall it and then reinstall Microsoft Teams.
Windows 10: A similar process has to be followed.
To fresh install the Teams application to resolve the issue.
Go to the Settings app and check Apps.
Check the Apps and features tab.
Restart the PC once the uninstallation is complete.
Download and install the latest version of Microsoft Teams from the official site.
After installation, login into your account with your credentials.
We hope that the above-mentioned methods will help you to fix the Teams crash and freeze issue. Sometimes, it may also be possible that the problem may not be with Microsoft Teams but with the OS. There may be issues with the system resources, or the OS may have the stability that requires you to troubleshoot.
Being a productivity application, Teams needs to be running for users all the time. Let us know your feedback.
Related post: Fix Microsoft Teams high memory and CPU usage issue.
Any software can have issues even though they pass through rigorous testing by professionals. The same happens with Windows and any other products developed by Microsoft. The good thing is that Microsoft is open if somebody wants to share their feedback for their software. In this post, we will share how you can report a bug, issue or vulnerability to Microsoft.
Just before we start, let’s understand the basic difference between bug, issue, or vulnerability.
A bug is when there is a glitch. Sometimes that should not have happened, but happens under some circumstances. You can also call it a flaw in the software which is because of a coding problem.
An issue is where there is no fault of the developer all the time. Sometimes the requirement of the final screen or product did not pass through correctly.
A vulnerability means that someone can gain access to your computer or server without permission. This is a high-level issue, and any company will take this seriously, and resolve this at the earliest.Report Bug, Issue or Vulnerability to Microsoft
Now that we are clear about the terminology, it is wise that these are reported directly to Microsoft. The primary reason that you should always report them to the company is that no one wants a flaw to get used incorrectly. Specially vulnerability.Report Security Vulnerability
The reporting also includes attaching some details which can help Microsoft understand the problem better. Here is the list:
Type of issue (buffer overflow, SQL injection, cross-site scripting, etc.)
Product and version that contains the bug, or URL if for an online service
Service packs, security updates, or other updates for the product you have installed
Any special configuration required to reproduce the issue
Step-by-step instructions to reproduce the issue on a fresh install
Proof-of-concept or exploit code
Impact of the issue, including how an attacker could exploit the issueMicrosoft Bug Bounty program
That said, if you are a tech person who does this often, you can always take part in the Bug Bounty program. You can find more details about the Microsoft Bug Bounty page here. To make sure the effort is worth it, you also get rewarded. Make sure to keep checking on the list of Active Bounty Programs.
When reporting, you will have to use the Microsoft Security Response Center PGP Key. A response is sent back from the team. Once Microsoft receives the report, they will follow these processes for all vulnerability reports:
Triage your report and determine if they should open a case for a more in-depth investigation.
Investigate and take action according to the published servicing criteria.
Publicly acknowledge your contribution to protecting the ecosystem when they release a fix.Report Bugs and Issues
Apart from MVPs, Microsoft has its own Engineers who keep a tab on the issues. If they find something which is reported by many people, the company may acknowledge, and check on it.Feedback HUB
After Microsoft started the Windows Insiders Program, they rolled out an inbuilt reporting option. Named as Feedback HUB. It’s pre-installed on your computer.
Launch it and you will see two major options. Report an issue, and Suggest a feature. You can use this to keep a tab on a popular issue, find issues that you have faced, and so on.
The Feedback HUB is so well done, that you do not need to go to any public forum to report issues and bugs. You can search for related issues in the hub, upvote it, and share your solution as well. Many a time a feature is requested so many times, that Microsoft has to think about it. They even make it into the next feature update or major upgrade.
It also includes Announcements from Microsoft for new features and major rollouts. You can also use this tool to send out diagnostic data from your computer to Microsoft. This tool will capture your actions on your computer which simulates that problem and then send it to Microsoft.
Read: How to send Feedback or Complain about Windows 11 to Microsoft.Report Windows Activation errors
If your Windows 11/10 is genuine, but you still receive errors relating to a non-genuine software, you can follow up by using the steps below.
Open Administrator command prompt then paste the code below and hit EnterLicensingdiag.exe -report %userprofile%desktopreport.txt -log %userprofile%desktoprepfiles.cab
Copy the result and upload to One Drive, then locate the txt file Windows created on your desktop then upload both to One Drive
Go to the Microsoft Product Activation Call Center and lay your report.
Apart from these, if you have anything to report, issues around your products where you cannot log in issues with a security update. If you need more information take a look at this Microsoft page.
Microsoft does hard work to bring the best experience to Windows, and we will strongly suggest you also report bugs, issues or vulnerabilities to Microsoft when you find them.
Video calling is a tricky business, especially when it’s a business meeting, and you need to attend the video call while in a public place. The problem is just not the noise, but what happens in the background. Things could get a little embarrassing in no time. If you use Microsoft Teams, then you can blur the background in the Microsoft Teams meeting. It is straightforward, but as of now, it is not available for Linux users.Blur background in Microsoft Teams meeting
To blur the background in Microsoft Teams meeting, do the following:
Start your meeting in Microsoft Teams or join a meeting
Select Blur my background, and you should have your blur background, or you can blur your background during a video call using CTRL+Shift+P combination
To start a meeting with background blur, move the blur slider—the one to the right of the video slider—to the right on the Choose your audio and video settings screen when you’re joining the meeting
While public nuisance is one reason, messed up rooms, and living rooms can be another. So if you want to have something which hides out all this in a subtle way, then background blur is the way to go.Microsoft Teams blur background missing
If you are not able to see Blur Background option under More options, then it means your device is not yet supported. Microsoft is still working to make this feature available for all devices, as it may depend on the device capability as well. So if you don’t see it, don’t panic; it may take some time for them to enable support.
According to Microsoft, the feature to detect the person, and the background, works only on computers equipped with Advanced Vector Extension 2 (AVX2) graphics. AVX2 is what Teams use to blur the background after it figures out where the user is. If your computer has a post-Haswell chipset, then you will have the option. Microsoft also says that it will impact on your PC as it blurs in real-time, and puts some burden on the CPU as well.
TIP: You can now also use custom Backgrounds in Microsoft Teams.
I have been through forums, and the minimum hardware support seems dicey. Some reports from users with PC that supports AVX2 don’t have this option as well. I am guessing it’s going to a combination of hardware and software that is making a difference.
Here is a list of Hardware decoder and encoder driver recommendations for a list of unsupported decoders and encoders. You may have an unsupported decoder/encoder that is causing the problem.Why can’t I blur my background in Microsoft Teams?
There could be multiple reasons why you can’t blur your background in Microsoft Teams. If you are using this app in an organization, the IT admin might have disabled this feature for the users like you. On the other hand, you can try updating the app on your Windows 11/10 computer, logging out from the app, logging in again, etc. For obvious reasons, you can’t blur the background when your camera is not working.How do I change the background in Microsoft Teams meetings? How do students blur the background on Teams?
Whether you are a student, teacher, or employee, you can use the same aforementioned method to blue the background on Teams. You need to use the Blur my background option in the menu to get the job done.
I hope you were able to blur the background in the Microsoft Teams meeting, and if not, you know that it is probably the device that is not supported.
Related read: How to Blur Background in Skype calls.
Are you willing to schedule a webinar in Microsoft Team but unable to find the option? Then in this post, we will share how you can allow users to schedule webinars using Microsoft Teams.
Many users have complained about not finding the webinar options at Microsoft teams recently. After thorough research on the platform, we have concluded that Microsoft Teams allows users to schedule webinars conveniently. This guide will provide absolute assistance in allowing users to schedule webinars in the team’s admin.How to allow users to Schedule Webinars in Microsoft Teams
There are two ways to allow users to schedule webinars:
Using Teams admin center
Both of these methods can be used by IT admins.1] How to Allow users to schedule webinars in the Teams admin center?
Microsoft Teams offers users the opportunity of scheduling webinars effortlessly. If you are going to allow users to schedule the webinar, you need to configure some policy settings before going further with the process. Webinars are often enabled in your tenant by default. But external people can register for the events or check out the engagement report, which is usually disabled.
A Webinar meeting provides absolute support to about 1000 attendees for enterprise customers and 300 attendees for M365 Business Premium Customers. If you have a meeting policy that specifies who in your company or organization will have access to creating webinars, make sure that person is there on the policy.Follow the steps set policies to allow users to schedule webinars
One can easily allow your organization to use the Teams admin center. These policies are available in the Teams admin center.
Select the Global (Org-wide default) policy to view the current settings.
Then configure the policies according to your requirement.2] Allow users to schedule webinars using PowerShell
If you are willing to allow users to schedule webinars using PowerShell, you can add up the given attributes within the Windows PowerShell, such as:
The things you have to follow up here strictly are:
Turn on the meeting registration on your device and the copy option.Set-CsTeamsMeetingPolicy AllowMeetingRegistration $True
Once done with it, now turn on the private meeting schedule option by running the option:Set-CsTeamsMeetingPolicy -AllowPrivateMeetingScheduling $True
The next thing you have to do is to configure who can register for the webinars. You can easily allow users from your organization only to register for these webinars. To enable the same, you can run the option:Set-CsTeamsMeetingPolicy -WhoCanRegister EveryoneInCompany
In case you are willing to allow anyone, including anonymous users, to get registered for your webinar, you can run the option saying:Set-CsTeamsMeetingPolicy -WhoCanRegister Everyone
While proceeding further with the process, ensure that you have turned on the anonymous users in your meeting settings.
Hopefully, you now know how to allow users to schedule webinars in the Teams admin. Make sure to follow up on the details given to avoid any chances of failure to happen.How to control registration for Webinars?
Register yourself for a meeting: One can easily turn on the Meeting registration option to schedule the webinars successfully. This option is turned on by default usually. One needs to set the policy off to turn off the meeting registration.
Schedule Private Meeting: To schedule the Private meeting successfully, ensure it is on for meeting registration to work. This feature is usually turned on in the Teams admin center by default, whereas this feature is turned off for the students and education tenants.
Control Who can Register for a webinar: Microsoft Teams admin offers different facilities for selecting different types of users. Option Everyone offers all anonymous users the option to register for or attend the webinars. In case we turn off the meeting registration, it will automatically restrict further users from registering themselves for the webinar.
Engagement Report: Turning on the Engagement Report helps the meeting organizers to check reports on who, when, and from where have attended the webinar. The engagement report policy setting is turned on by default.Who can schedule a Webinar in Teams?
Any meeting conductor or organizer can schedule a webinar in Microsoft Teams. However, if you use a Work or School edition of Teams, you might not be able to do so. In that case, your administrator or organization can only create and schedule a webinar in Teams.What is the difference between a webinar and a meeting on Teams?
Webinars are often defined as structured meetings where presenters and the attendees have clear roles, whereas team meetings are how to collaborate in the team. Webinars support registration and provide engagement data, whereas the team meeting includes audio, videos, and screen sharing.
Are you on Fedora 22 and puzzled by the fact that after you install you just can’t log in or do anything? Don’t worry! This is just a simple issue with Wayland (the next generation display server for Fedora).
Not everyone will encounter this issue inside GDM. This problem mostly appears with certain types of MacBooks. This problem isn’t just limited to MacBooks though. Other types of machines may run into this bug this as well.
If you do encounter a problem with the login screen, it can be quickly fixed. All that is required is a bit of poking around in a file. So how do you do it?Enter TTY2 mode
Note: you may need to add nomodeset to your grub boot parameters to get to TTY2 mode.
Before Wayland can be disabled for GDM, you’ll need to open a shell. Since the desktop manager isn’t working, we’ll need to gain access to the command line to fix the issue. You can enter this mode (TTY2) by pressing “Ctrl + Alt + F2” on your keyboard.
Once you’ve pressed the right keyboard combination, you’ll see a message printed on the screen. This message will ask you for a username and password.
Enter your username and password, and then press the Enter key. Alternatively, you could use the root user and password. It really makes no difference.
With the user information entered, you will be dropped down to a basic command line terminal.Disable Wayland for GDM
Gain root in the command line if you’ve decided to log in using your username.
From here we’ll need to open a text editor along with the file that needs to be edited. Use whatever terminal text editor you feel most comfortable with. For this guide we’ll be using Nano.
Only one thing needs to be changed in this file for GDM to start working again. In the file you’ve opened with Nano, find WaylandEnable=false.
After editing “custom.conf,” Wayland should be disabled. Just press “Ctrl + O” on your keyboard followed by pressing the Enter key to confirm and save the edits that you’ve made.
With the edits saved, exit nano and reboot the computer. By the next boot, the Wayland issue will be completely fixed in GDM, and you’ll be able to use Fedora 22.Conclusion
Fedora is a great distribution where a lot of innovation happens in the Linux space. Fedora is often the first to try out and implement new things. This is usually a great thing as it allows Fedora fans the ability to try out new stuff before anyone else in the Linux community gets their hands on it.
Sometimes, though, this can be a painful thing. There’s a reason why the Fedora operating system is often referred to as “beta software.” Obviously Wayland is still a new thing, and that’s why issues like this graphics bug might come up.
Luckily, Fedora is Linux; we can tear it apart and fix things on our own. I hope that this simple guide has helped you bypass a small, but annoying, issue.
Derrik Diener is a freelance technology blogger.
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