Trending March 2024 # Fix Microsoft Teams Crashes Or Freezes During Meetings # Suggested April 2024 # Top 10 Popular

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Microsoft Teams, a collaborative workspace, is a business communication platform within Microsoft 365. It has recently become an important tool by enabling smooth workplace conversations and document sharing remotely.

Being a handy tool, Microsoft Teams may sometimes run into issues preventing users from availing of the platform benefits. One of the common issues faced by users is when Microsoft Teams randomly crashes or freezes. In this guide, we provide you with quick fixes for the same.

Microsoft Teams crashing or freezing during meetings

Here are a few methods to resolve Teams crash or freeze issues.:

Identify Teams service status

Clear Teams cache

Clear Windows credentials

Try accessing Teams from other devices/applications

Repair, Reset or Reinstall Microsoft Teams

Let us look at each of these methods in more detail.

Microsoft Teams keeps hanging up, crashing or stopping 1] Identify Teams service status

If Microsoft services are down for maintenance, your application may freeze, crash, or refuse to open. In such cases, you may check the service status in the admin panel of your Office 365 account.

Start Office 365 admin center.

Check Service Health. You will see the service status and measures that are taken to solve the issue.

Please note that to check the service status, you will require admin access. In case you do not have access, you will have to contact the admin.

To be updated with all service status, you can also follow Microsoft Office 365 Status handle on Twitter.

Service-related issues will be solved automatically in a few hours or a day.

2] Clear Teams cache

The freeze and crash issues can also be resolved by clearing Microsoft Teams cache.

Shut Down Microsoft Teams.

Launch Task Manager and check the Teams related services running in the task manager. End all services and processes.

Press Windows + R to open the Run window.

Type %appdata% and press Enter.

Go to C:UsersUserNameAppDataRoamingMicrosoftTeams.

Delete only the files within the following folders: tmp folder, blob_storage, cache, GPUcache, databases, and local storage.

In the IndexedDB folder, only delete the .db file.

Close Microsoft Teams and then restart your computer.

3] Clear Windows credentials

Clearing the Teams’ account details from the credential manager may also fix the crash or freeze issue.

Check that your Microsoft Teams app is closed.

Press Windows + R to open the Run window.

Go to User Accounts in the Control Panel.

Go to Credential Manager.

Select the Windows Credentials

Expand the Microsoft Office Teams section and select Remove.

Close the Control Panel and restart Microsoft Teams.

Check if the crash issue is resolved.

Read: Microsoft Teams not opening or launching on PC

4] Try accessing Teams from other devices/applications

If the Teams desktop application is not working, then try accessing it from other devices.

Web app

Go to Microsoft Teams web app.

Login with your account credentials.

Please note that the web app is similar to the desktop app, and you will receive almost the same functionality.

Mobile app

You can also install the Teams app from the App Store for iOS and the PlayStore for Android.

In case your work is not dependent on the desktop app, use the mobile app till the issue is resolved.

Fix: Outlook connectivity issues on Windows 11

5] Repair, Reset or Reinstall Microsoft Teams

If that does not help, you may Uninstall it and then reinstall Microsoft Teams.

Windows 10: A similar process has to be followed.

To fresh install the Teams application to resolve the issue.

Go to the Settings app and check Apps.

Check the Apps and features tab.

Restart the PC once the uninstallation is complete.

Download and install the latest version of Microsoft Teams from the official site.

After installation, login into your account with your credentials.

We hope that the above-mentioned methods will help you to fix the Teams crash and freeze issue. Sometimes, it may also be possible that the problem may not be with Microsoft Teams but with the OS. There may be issues with the system resources, or the OS may have the stability that requires you to troubleshoot.

Being a productivity application, Teams needs to be running for users all the time. Let us know your feedback.

Related post: Fix Microsoft Teams high memory and CPU usage issue.

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How To Fix Microsoft Teams ‘Status Unknown’ Issue

No tool available online is without its own issues and Microsoft Teams is no exception. The collaboration tool has garnered a lot of audience amid the COVID-19 pandemic and with such extensive usage, comes some issues that could hamper your daily work routine. Today, we’re looking at one such issue inside Microsoft Teams and providing a way to fix it yourself.

What’s the ‘Status Unknown’ issue inside Microsoft Teams

The issue revolves around the presence status inside a user’s profile which indicates the member’s current availability and status to other members of the group or organization. Ideally, anyone in your organization will be able to see whether you’re online or not, in real-time.

Related: How to download and set up Microsoft Teams for free

A large number of users are now reporting that the Teams app now shows other users in an organization as ‘Status unknown’, even when those users are logged in and online. The problem persists even when users are actively engaged in a conversation.

Wonderful, another @MicrosoftTeams failure, as if it wasn’t shitty enough already… no status messages for any team member. 😡😡😡

— Eduardo Reyes (@EduardoReyesT) May 5, 2023

Although users receive messages and calls in all presence states (barring Do not Disturb), the fact that their availability is unknown to others, meaning you cannot know for sure whether they’re online for work, unless you’re conversing with them. The problem appears to have originated in large numbers earlier last month and currently remains unsolved as is evident from this Teams UserVoice.

Related: How to get Microsoft Teams background

How can you fix it

At the moment, the only way to fix the ‘Status Unknown’ issue on Microsoft Teams is to change the Coexistence mode for your organization from ‘Islands’ to ‘Teams only’.

Note: In order to change this setting, you need to be the administrator for your organization on Microsoft Teams. In case, you’re not a Teams admin, you can request the admin to make the following changes to the organization to get user presence to work.

Related: How to pop out a chat on Microsoft Teams

You can do so by following the steps below:

Step 1: Open Microsoft Teams admin center on your browser and sign in to your account.

Step 3: Inside the Teams upgrade page, open the drop-down menu adjacent to ‘Coexistence mode’ and select the ‘Teams only’ option.

Once you select this option, all users in your organization will be restricted to use only Teams for communication and collaboration.

Related: How to mute all in Microsoft Teams

What else can you do

In case your organization doesn’t favor switching to ‘Teams only’ mode, your only option is to wait for Microsoft to fix the issue. In response to a tweet, the company confirmed that the ‘Status Unknown’ issue is a “known problem” and its development team is currently working towards a fix.

Hi Mike, thanks for reaching out. This is a known problem and the development team is working on a fix.

We appreciate your patience.

— Microsoft Teams (@MicrosoftTeams) May 5, 2023

To get this solved as quickly as possible, you can vote for a fix inside this UserVoice by registering your email address. When you do, you will be notified about the status of the solution when there is one.

RELATED:

Microsoft Teams Roles, Permissions And Capabilities Explained

Microsoft Teams lets users have three different types of roles and permissions. In this post, we will check out the user permissions or limitations of all the roles so that you can appoint someone for doing a job. Here is everything you might want to know about user permissions and capabilities in Microsoft Teams. We will also see how to change permission for a team.

There are three types of roles, and they are-

Owner

Member

Guest

Owner permissions or capabilities in Microsoft Teams

An owner is the administrator of a team, and one team can have more than one owner. Owner account holders have the maximum features and permissions. To be specific, the following permissions and capabilities are included in an owner account.

Create a team and channel

Participate in private chat and channel conversation

Install and uninstall apps, bots, and connectors

Share files with some people in a conversation

Share the chat file with others

Add and remove any Member and Guest

Invite others and can be invited by other people

Remove and edit messages

Check out the organization chart

Change team permission

Create a new tab

Handle all the mentioned (@name)

It can use emoji, GIF, etc.

Archive team and restore that whenever possible

Member permissions and capabilities in Microsoft Teams

A member has fewer options than an owner, but he/she can do almost all the essential tasks in a team. The member account is suitable for them who are in your project but not in the admin position.

Create a team and channel

Participate in private chat and channel conversation

Share all channel files and chat files

Install apps, tabs, bots, etc.

Find and join public teams

View organization chart

Guest permissions and capabilities in Microsoft Teams

Guest account holders have minimal options, and it is suitable for them, who are not appointed in your organization, but you want to chat with a person. For example, he/she can be your business client, vendor, or any other outsider.

Create a channel but not the team

Can participate in a private chat and channel conversation

Share a channel file

You can invite them via work or school account for Office 365

Delete and edit a message

Now, if you have created a team and you want to manage permissions for other people (Members and Guests), the following section will help you.

Microsoft Teams – Available permissions for Members and Guests

An admin or owner can manage these permissions for Members and Guests-

Allow members to create and update channels

Allow members to create private channels

Allow members to delete and restore channels

Allow members to add and remove apps

Allow members to upload custom apps

Allow members to create, update, and remove tabs

Allow members to create, update, and remove connectors

Give members the options to delete their messages

Give members the option to edit their messages

Allow guests to create and update channels

Allow guess to delete channels

In other words, even if the member account holders have those capabilities, you can prevent them from using it in your team.

How to change Permissions in Microsoft Teams

To change or manage Roles, Permissions & Capabilities in Microsoft Teams, follow these steps-

Open Manage team window

Go to the Settings tab

Expand Member permissions and Guest permissions

Add or remove the tick from checkboxes

Following that, go to the Settings tab and expand the Member permissions and Guest permissions panels. Here you can find all the options mentioned above.

Now you need to add or remove the tick from the checkboxes to allow or block permission.

These settings are team-based. That means you can set different permissions for different teams.

Fix Error Code 0X80242024 In Microsoft Store Or Xbox App

Are you receiving error code 0x80242024 when downloading apps from Microsoft Store or downloading games like Minecraft, etc. from Xbox App? It’s an annoying issue, but some of these suggestions can help you resolve the problem successfully.

0x80242024, Reconnect the drive you download to. We can’t find it.

Why does this Error Code 0x80242024 occur?

It can be because of various reasons, including corruption on the application level and cache issues. If the problem doesn’t resolve with the restart of the PC, then you may need to update, clear cache, and even reinstall the app. One of the most reported reasons is conflict in the storage location between the PC and Xbox App. Let’s fix it.

Error Code 0x80242024 in Microsoft Store or Xbox App

Follow these suggestions to fix error code 0x80242024, when downloading apps from Microsoft Store or downloading games like Minecraft, etc. from Xbox App. Most of these will need admin permission to execute these suggestions.

Set Storage Location

Update Microsoft Store

Unhide Game file

Clear Microsoft Store and Xbox App Cache

Reinstall Xbox App & Microsoft Store

Note: It is not a problem related to insufficient storage space. However, ensure you have enough space for games and apps on your PC.

Xbox error Code 0x80242024 when trying to download or install anything 1] Set Storage Location

While it should not be the cause for this problem, we suggest it as it worked for some and may work for you too.

You need to ensure the default Xbox PC app storage location is the same as the regular App storage location. It means that both Xbox and PC should point to the same location for apps and games.

In Windows:

Open Settings using Win + I

Set location for New Apps and exit

In Xbox App:

Open Xbox App

Go to General and set the same path as the settings under Game install options.

Restart the Xbox app and try to install the app.

To change the default location storage location to something else, please edit the following areas:

Apps

Documents

Music

Photos

Movies

And offline maps

You are free to choose any attached drive that is not the default.

After you’ve accomplished this task, error code 0x80242024 should be a thing of the past. You can now go ahead and play your Xbox games without any issues.

2] Update Microsoft Store

3]  Unhide Game file

Try to install the game again. See if this helps.

4] Clear Microsoft Store and Xbox App Cache

If your Microsoft Store cache becomes corrupted, it can affect your store’s connection to the server.

To fix the problem, you can either delete the cache manually using chúng tôi or use the Reset option in Settings.

Open the Run box, type wsreset.exe, and hit Enter.

You can also choose to repair before trying the Reset button. If there is corruption related to files associated with Microsoft Store, it will fix it.

To clear the Xbox App cache:

Use the Repair and Reset option first

Then sign out of the Microsoft account.

Restart your PC, and then sign in again using the same account.

If this doesn’t work, there is always an option to uninstall these apps entirely and then install them again.

5] Reinstall Microsoft Store & Xbox App

If your apps are outdated, it may result in a corrupt installation. To fix this, you can use Powershell to reinstall Microsoft Store. We will first uninstall the apps and then reinstall them.

You can run the below command on Windows Terminal with admin permission to uninstall Microsoft Store and Xbox App.

Close PowerShell or Windows Terminal and restart your PC.

Once it does, execute the below command on Windows Terminal. The below-mentioned command will reinstall the Microsoft Store.

Once done, you can then download and install the Xbox app from Microsoft Store. You will need to sign in to both apps using the Microsoft account.

These suggestions should resolve the Error Code 0x80242024 in Microsoft Store or Xbox app.

Is it possible to change the location of Windows apps after installation?

Changing the location of installed apps is only possible with Microsoft Store apps. So yes, it’s possible, but it should be allowed by the app developers. Some apps are restricted because the performance can only be gained when it’s installed on the primary drive.

What is error code 0x80070422 in the Microsoft store?

Error 0x80070422 may occur when attempting to install an Xbox Game Pass game on your PC. This could be indicative of the Microsoft Store not working on your PC due to Windows Update being disabled on your machine. Run the Windows Update Troubleshooter first and see.

Can I play with Xbox players on PC?

Yes, you can. This is made possible by the Microsoft Xbox Play Anywhere initiative that allows first-party games to be bought once and played on both Windows and Xbox at any time. Some of the many titles support crossplay between the platforms.

Why can’t I install Minecraft for Windows?

If you are facing issues with not being able to install Minecraft from the Microsoft Store on Windows 10, then you need to clear the Microsoft Store cache before you can move forward.

Read: Fix Xbox Insider Hub sign-in error 0x080070005 or 0x800004005 on PC or Console.

Zoom Vs Microsoft Teams: Which Is Best For You?

Edgar Cervantes / Android Authority

Remote work has become more common than ever. In addition, office desk jockeys often need video calling to contact co-workers and clients from afar. Many of you are probably debating whether you should go for Zoom vs Microsoft Teams, as they are among the most popular video calling apps for professionals. Let’s compare them and help you figure out which best suits your needs.

More: The best work from home apps, gadgets, and tools

Here: How to use Whiteboard in Zoom Meetings

3. Zoom vs Microsoft Teams: No account, no problem!

Edgar Cervantes / Android Authority

Both services can generate a unique link that can be shared with others to enter a video call. Meeting organizers can invite anyone, whether they’re Zoom or Microsoft Teams users. Once in the call, users can enjoy the complete set of features both services offer. This might be helpful if your co-workers don’t want to sign up for either.

Also read: 10 Zoom Meetings tips and tricks you should know about

5. Zoom vs Microsoft Teams: Compatibility

Lucky for you, both Zoom and Microsoft Teams have excellent compatibility. Both can be used on Windows, macOS, Linux, Android, iOS, and even a web browser. As mentioned in the previous section, calling in via phone is possible. You have no excuses for missing that meeting!

6. Zoom vs Microsoft Teams: Security

Zoom uses end-to-end encryption, which means data is encrypted in your device, then sent privately and deciphered only when it reaches its destination. This is more secure than Microsoft’s in-transit and at-rest encryption, but Zoom has been in the spotlight for privacy concerns in the past. Despite privacy updates, improving encryption, adding the ability to disable personal meeting IDs, and fighting Zoombombing, the company couldn’t catch a break with over 500,000 stolen accounts sold online. Zoom had a rough 2023, but things are more stable now.

Microsoft Office integration could single-handedly win the battle between Teams and Zoom.

Edgar Cervantes

On the other hand, Microsoft Teams beats Zoom in many areas, mainly because it offers a complete solution for your team’s organization, chatting needs, file transfers, and more. Think of it more as a hub instead of a video calling service. Not to mention Office integration, which could single-handedly win the battle between Teams and Zoom. Especially if your company is well invested in Microsoft’s apps… and many are. Just be ready to pay a pretty penny, especially for larger teams.

Which is best for large businesses?

Edgar Cervantes / Android Authority

Zoom might be the better bet if you have a more serious large company that requires enhanced planning. After all, there are free alternatives to Microsoft Office apps, such as Google Drive. And if you have a lot of employees, Microsoft Teams’ per-user fee will add up. Only one user needs a paid account to host up to 1,000 viewers on Zoom.

Which is best for teachers?

Teachers need to save cash, and it doesn’t make sense to create (and pay for) accounts for every student. The choice is more obvious, and Zoom will likely be the best alternative. That is unless the class needs Microsoft’s apps. Or you could opt for the free Microsoft Teams alternative, but Zoom still has more features that better apply to the classroom. These include whiteboarding, hand-raising, collaboration tools, and more.

FAQs

It depends on your needs. Zoom paid plans start at $14.99 a month. Microsoft Teams pricing starts at $4 a month. There’s a huge difference in the pricing structure, though, as Microsoft Teams plans are per user. In the case of Zoom, only the host needs to pay.

Microsoft Teams plans include Office apps if you pay for the Microsoft 365 plans. These include applications like Word, Excel, Powerpoint, and many others.

Microsoft Teams seems to have the best free plan. It has a longer time limit of 60 minutes instead of 40 minutes. Otherwise, both offerings are very similar.

Zoom can handle as many as 1,000 participants. Microsoft Teams can handle as many as 10,000 view-only participants. The regular limit is 300 for both services.

Are you still not convinced with Zoom or Microsoft Teams? There are a few other great options to consider. Check out some more of our comparisons against Google Meet, Hangouts, Facetime, GoToMeeting, and others.

How To Blur The Background In Microsoft Teams Meeting

Video calling is a tricky business, especially when it’s a business meeting, and you need to attend the video call while in a public place. The problem is just not the noise, but what happens in the background. Things could get a little embarrassing in no time. If you use Microsoft Teams, then you can blur the background in the Microsoft Teams meeting. It is straightforward, but as of now, it is not available for Linux users.

Blur background in Microsoft Teams meeting

To blur the background in Microsoft Teams meeting, do the following:

Start your meeting in Microsoft Teams or join a meeting

Select Blur my background, and you should have your blur background, or you can blur your background during a video call using CTRL+Shift+P combination

To start a meeting with background blur,  move the blur slider—the one to the right of the video slider—to the right on the Choose your audio and video settings screen when you’re joining the meeting

While public nuisance is one reason, messed up rooms, and living rooms can be another. So if you want to have something which hides out all this in a subtle way, then background blur is the way to go.

Microsoft Teams blur background missing

If you are not able to see Blur Background option under More options, then it means your device is not yet supported. Microsoft is still working to make this feature available for all devices, as it may depend on the device capability as well. So if you don’t see it, don’t panic; it may take some time for them to enable support.

According to Microsoft, the feature to detect the person, and the background, works only on computers equipped with Advanced Vector Extension 2 (AVX2) graphics. AVX2 is what Teams use to blur the background after it figures out where the user is. If your computer has a post-Haswell chipset, then you will have the option. Microsoft also says that it will impact on your PC as it blurs in real-time, and puts some burden on the CPU as well.

TIP: You can now also use custom Backgrounds in Microsoft Teams.

I have been through forums, and the minimum hardware support seems dicey. Some reports from users with PC that supports AVX2 don’t have this option as well. I am guessing it’s going to a combination of hardware and software that is making a difference.

Here is a list of Hardware decoder and encoder driver recommendations for a list of unsupported decoders and encoders. You may have an unsupported decoder/encoder that is causing the problem.

Why can’t I blur my background in Microsoft Teams?

There could be multiple reasons why you can’t blur your background in Microsoft Teams. If you are using this app in an organization, the IT admin might have disabled this feature for the users like you. On the other hand, you can try updating the app on your Windows 11/10 computer, logging out from the app, logging in again, etc. For obvious reasons, you can’t blur the background when your camera is not working.

How do I change the background in Microsoft Teams meetings? How do students blur the background on Teams?

Whether you are a student, teacher, or employee, you can use the same aforementioned method to blue the background on Teams. You need to use the Blur my background option in the menu to get the job done.

I hope you were able to blur the background in the Microsoft Teams meeting, and if not, you know that it is probably the device that is not supported.

Related read: How to Blur Background in Skype calls.

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